Service and Support

At Echelon, we're driven by your success—it's our top priority, every time! We provide our partners with dedicated marketing assistance and a customer service hotline.

Echelon Workout

  • Innovative Experience

    We're committed to providing the best fitness experience. With our AirSync technology, we continually send updates to your equipment, ensuring your members have access to the latest and greatest features the industry has to offer.

  • Planning and Design

    Echelon design services provide custom planning and layout for your wellness pace based upon your specificiations. 2D and 3D and fly through renderings available. Access is based on ADA compliance.

  • Leasing and Financing

    Echelon has strategic partnerships with a variety of financial institutions which offer a multitude of leasing and financing options. We provide programs to meet our clients business needs quickly and efficiently. Availability varies by region.

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Delivery and Installation

Echelon offers white glove commercial delivery and installation services in US, Canada and many countries internationally. based upon your site survey, our team will receive, assemble, test and deliver your equipment quickly and efficiently with little interruption to your facility operation.

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Extended Warranty Options

Echelon equipment is backed by our standard two-year parts and labor warranty. For partners who purchase longer membership subscriptions with Echelon, the parts warranty extends automatically to match the subscription period - at no additional charge!

Echelon Strength - Commercial User Tutorial

Echelon Reflect - Commercial User Tutorial

Echelon Cardio - Commercial User Tutorial

Get in touch

Are you ready to start the Echelon Experience?

Contact us today

Looking for home fitness equipment? Shop here

Top Echelon Commercial Product Troubleshooting FAQ’s

How to Activate Echelon tablet products in commercial mode and access manager settings mode- bikes, rowers, treadmills

How to activate Echelon Reflect in Commercial mode and access manager settings

Basic Electrical Continuity troubleshooting to confirm where an electrical failure resides on a tablet product:

Connectivity confirmation troubleshooting instructions to confirm network connection or not

recommend attempting to connect to phone hotspot adjacent to the unit to confirm that unit will connect, but the existing network is suspect

Echelon Connectivity Infographic

Factory reset procedure for tablet products